LLoon Appliance

One price to diagnose. One price to fix.

At the door, $99 buys a technician with a meter and a real answer about what failed. Before any repair, you get the whole figure on paper with that $99 already folded in.

$99 to find the faultPaper before a single part comes offNo hourly clock, no mileage charge
📞 Call (763) 342-9995Request service

Mon–Fri 8am–6pm · Sat 9am–3pm · Eden Prairie-based, no mileage charge inside 30 minutes

Tell us what's broken

We call back with a real arrival window. The $99 diagnostic is folded into the repair price you approve.

$99 diagnostic — folded into the repair you approve. Your details go nowhere else.

The rule

How every invoice is built.

We wrote the pricing rule before we bought the truck, and it has not changed since: a repair has two moments where money is discussed, and both happen before any work. The first is at the door, when the $99 covers the trip and a meter-in-hand diagnosis. The second is a minute later, when the failed part has a name and the repair has a number on paper. You read it, you decide. There is no third moment — nothing gets added at the end, nothing is billed by the hour, and nothing depends on your ZIP code.

  • $99 gets a technician to the machine with a meter, anywhere inside the ring
  • The repair figure is written down before a screw comes out
  • Say yes and the $99 is part of that figure, not on top of it
  • Say no and the $99 is the entire bill — the diagnosis is yours to keep
  • No repair prices on this site: every number follows the meter, in writing
  • A part on order means a return trip on our time at the same figure

What makes one repair cost more than another

The component. A thermal fuse, a drain pump, a start relay and a sealed-system compressor are four very different jobs. Most calls end in one predictable part; the few that do not, you hear about before you approve anything.

The installation. A dishwasher behind a cabinet panel, a stacked pair in a second-floor closet in Chanhassen, a refrigerator built into Edina cabinetry — these take longer to open and close up properly. That is time inside the figure, never a surcharge.

What never moves it. Distance, a Saturday slot, a gate code, a second trip, or the weather. And if the machine is not worth the repair, we say so — you pay the $99 and keep the advice.

Written warranty. Every completed repair leaves with written coverage on the invoice. Same fault inside the window, the return visit is on us.

Money questions

Does the $99 come off the bill if I say yes to the repair?

Think of it the other way around: the $99 is already sitting inside the repair number the technician hands you. Approve it and there is one total on the invoice. Only if you decline does the $99 stand on its own.

Why can’t you ballpark it on the phone?

A ballpark is a coin flip. The same no-heat dryer can be a thermal fuse or a control board, and those are very different numbers. The technician meters the machine first, then writes the price. That order is the whole point of the diagnostic.

The part is on back-order — what does the second visit cost?

Nothing. Ordered parts come back on our time, and the number on your paper is the number you pay.

Is Chaska or Burnsville priced differently than Eden Prairie?

No. Inside the 30-minute ring the invoice has no line for mileage, for Saturday, or for a gate code.

When do I pay, and how?

Once the machine has run a full test cycle in front of you. Card, cash or check. Owners and property managers who are not on site pay from the emailed invoice.

Broken today? Usually fixed this week — often today.

One call starts it: $99 finds the fault, one written number, repair from the truck, written warranty.

📞 Call (763) 342-9995Request service
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