Also on the truck · Eden Prairie & the west metro
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Same $99 diagnostic, same written price, same written warranty on every machine we fix in Eden Prairie & the west metro.
A drum of grey water that will not drain, a spin that never arrives, a puddle creeping across the laundry-room floor anywhere in Eden Prairie or the west metro.
Mon–Fri 8am–6pm · Sat 9am–3pm · Eden Prairie-based, no mileage charge inside 30 minutes
Same $99 diagnostic, same written price, same written warranty on every machine we fix in Eden Prairie & the west metro.
Almost every suburb we drive to is on municipal wells, and the water comes out of the ground hard enough to leave a ring in a coffee mug in a week. That matters to a washer more than to anything else in the house except the dishwasher. Mineral builds inside the inlet valve until it sticks half open or refuses to open at all, softener resin that ran out of salt lets iron through, and the orange tide line on a white load tells us which house has a bypass valve left open. Working out of Eden Prairie, we carry the valves and hoses that hard water kills, because we replace them every week from Chanhassen to Bloomington.
The laundry rooms themselves are as varied as the water is consistent. Eden Prairie and Plymouth put the washer on the second floor, where a leaking pump means a ceiling stain in the room below. Minnetonka walk-outs and older Edina colonials keep it in the basement, close to a floor drain that saves the day. Townhomes around Eden Prairie Center and the rentals near the West End run stacked pairs in a closet, where a shaking front-loader has nowhere to go. Mudroom washers off the garage are the ones whose supply hoses freeze in a January cold snap and split when they thaw.
The drain pump has a sock, a hair tie or a broken underwire jammed in its impeller, or the pump motor has burned out. We pull the filter or the pump housing, clear it, and test the pump under power. On a front-loader we also check the drain hose for a coin trap full of lint.
Usually a lid lock or door lock switch that cannot confirm the door is shut, a worn drive belt, or on direct-drive units a failed motor control board. The meter tells us which in minutes. Lock assemblies and belts ride on the truck, so this repair usually finishes the same visit.
The door boot has a tear or a fold of mineral crust along the bottom that keeps it from sealing, often with a grey mold ring to match. We inspect the gasket, check that the drain hose and pump housing are dry, and replace the boot when it is the source.
Suspension rods or dampers have worn out, or a shock mount has broken loose. Second-floor laundry rooms in Eden Prairie make this louder than it should be. We check the suspension, the shipping bolts on a recently moved unit, and level the machine on all four feet.
Hard water has narrowed the inlet valve or packed the screens behind the hoses with grit and scale. We clean the screens, test the valve solenoids with the meter, and replace the valve when it is stuck. We will also ask about the softener, because a dead one shortens the life of the new valve.
The lock has failed in the closed position or the control board has lost track of the cycle. We release the door safely without breaking the latch, retrieve your clothes, and then test the lock assembly and board to find which one needs replacing.
A washer is a fill valve, a motor, a pump and a lock arranged around a tub, and the meter tells us which one is lying. The technician runs a short cycle and watches the sequence: does the valve open, does the drum turn, does the pump pull water out, does the lock report closed. Wherever the sequence stalls, that component gets tested directly for voltage and resistance instead of being guessed at from the symptom. You hear the name of the part and why it quit, and you see one price on paper. If you approve, most repairs start immediately from the truck. If you would rather not, the $99 is the entire charge.
Whirlpool, Maytag, LG, Samsung, GE, Kenmore, Amana and Speed Queen make up most west-metro laundry rooms, with Bosch and Miele compact pairs in the condos near 50th & France and Excelsior Blvd. Property managers with rental stock around Eden Prairie Center, Southdale and Uptown can have the tenant meet us while the owner approves the written price by text and receives the invoice and warranty by email. A part we have to order comes back on a return visit at no extra trip fee. All washer repair pricing is set after the diagnostic and put in writing, with the $99 already folded into the number you approve.
Washers are usually a same-week repair and often next day, Monday through Saturday. Addresses in Eden Prairie, Minnetonka, Chanhassen and Edina tend to fit into the next open window, and we offer early and late slots for shift workers at Optum, Fairview Southdale and the Shakopee warehouses.
It does, and the west metro has some of the hardest municipal water in the state. Scale narrows the inlet valve, cements the screens, and leaves a crust on the door boot of a front-loader that keeps it from sealing. Iron from a softener out of salt stains whites orange. Keeping the softener fed with salt is the cheapest washer maintenance you can do.
Stop using it and shut both supply valves. The usual causes are a split hose, a cracked pump housing or a torn door boot, all of which we can confirm on the first visit. Once the source is found and fixed, we run a full cycle and check the pan and drain so you know the ceiling is safe before we leave.
Yes. Stacked pairs in the townhomes around Eden Prairie Center, the apartments off Shady Oak Rd and the rentals in Uptown are a regular part of the route. We bring a helper or a lift when the washer is the bottom unit and the dryer must come off, and the landlord can approve the written price by text.
We carry the pumps, valves, locks and belts that account for most west-metro washer failures. When a control board or a specific suspension kit has to be ordered, the written price you approved stays the same, and we return to install it without any second trip fee. The written warranty covers the finished repair.
What is happening, what is safe to check, when to call
Read the guide →What is happening, what is safe to check, when to call
Read the guide →Call (763) 342-9995 or send the form. You get a callback with a real arrival window, and a text when the truck is on its way.
The technician tests the machine, names the failed part in plain words, and writes one flat price. The $99 is already inside it.
We stock the parts that actually fail in west-metro homes, so most jobs close the same visit; an ordered part comes back with no second trip fee.
Full test cycle before we pack up, a clean work area after, and a written warranty on the invoice.
One call starts it: $99 finds the fault, one written number, repair from the truck, written warranty.
