Also on the truck · Eden Prairie & the west metro
The rest of the lineup
Same $99 diagnostic, same written price, same written warranty on every machine we fix in Eden Prairie & the west metro.
Milk that is warm at breakfast, a freezer growing frost on the back wall, a compressor that clicks and gives up.
Mon–Fri 8am–6pm · Sat 9am–3pm · Eden Prairie-based, no mileage charge inside 30 minutes
Same $99 diagnostic, same written price, same written warranty on every machine we fix in Eden Prairie & the west metro.
Our trucks leave the office park behind Eden Prairie Center and fan out along Hwy 212, I-494 and Hwy 169 to every kind of kitchen the west metro has built: French-door units in the 2000s subdivisions off Anderson Lakes Pkwy, counter-depth built-ins on the wooded lots of Minnetonka, forty-year-old side-by-sides still humming in Bloomington split-levels, and narrow top-freezers wedged into 1920s bungalow kitchens near Lake Harriet. Nearly every one of these houses also keeps a second refrigerator in the garage, and that second box is the one that calls us in January. Eden Prairie is where we live and work, so the west metro is a short loop, not a trip.
Two things fail refrigerators here that a service manual written elsewhere never mentions. The first is the cold. A garage that drifts below about 40°F fools the thermostat into thinking the fridge is already cold enough, the compressor stops, and the freezer side quietly thaws a week of venison. The second is five months of shut windows. Houses sealed from November to April load the condenser coils with dog hair and lint until the compressor runs hot and long, and the first humid week of June is when it finally quits. We see both every year, and we stock for both.
Almost always a defrost failure. The evaporator coil ices over, air cannot pass into the fresh-food side, and the freezer keeps working because it sits right on the coil. We test the defrost heater, thermostat and control board, replace the failed piece, and clear the ice so the box recovers by morning.
The start relay and overload on the compressor are the usual suspects, and they are a truck part. We check compressor windings with the meter first; if the windings are good the relay fixes it that visit. If the compressor itself has failed, we say so plainly and talk through whether the repair is worth it.
The defrost drain has frozen or clogged, so meltwater backs up into the cabinet instead of running to the pan. We thaw and clear the drain, check the drain heater where the model has one, and make sure the pan under the unit is draining and not cracked.
Warm, humid air is getting in. A worn door gasket, a door left ajar over a bag of frozen peas, or a failed defrost cycle will all do it. We inspect the gasket, check door alignment, and run the defrost circuit before deciding which one you have.
Evaporator and condenser fan motors wear their bearings, and a fan blade that hits ice makes a racket you can hear from the living room. We isolate the noise to the right fan, replace the motor from the truck, and check why ice reached the blade in the first place.
The garage got too cold for the thermostat to call for cooling. We confirm the control is working, check for a failed compressor from repeated cold starts, and tell you frankly whether a garage-rated model or a heater kit makes more sense than fixing a unit that will do this every January.
The technician starts with a thermometer in each compartment and a clamp meter on the compressor, because a refrigerator that feels warm can be failing in five different places. Within twenty minutes the pattern is clear: a defrost problem shows as an iced evaporator, a sealed-system problem shows as a compressor pulling current with nothing to show for it, a control problem shows as a compressor that is never asked to run. You get the name of the part and what it does, in kitchen language, and one number on paper. Approve it and the repair usually starts from the truck the same visit. Decline it and the $99 is the whole bill.
Whirlpool, GE, Samsung, LG, Frigidaire, Kenmore, KitchenAid and Maytag make up most of the west-metro kitchen, with Sub-Zero, Thermador and Viking built-ins in the Edina estates and the homes along Lake Minnetonka; we service all of them. Landlords with units around Eden Prairie Center or Southdale can have the tenant host the visit while the owner approves by text, with the invoice and warranty emailed. A warm refrigerator gets a same-day window when we can make one, because food does not wait. Every repair price is set after the diagnostic and put in writing, with the $99 already folded in; there is nothing else to add.
A refrigerator that has stopped cooling goes to the front of the day. Call in the morning and we will usually reach an Eden Prairie, Minnetonka or Chanhassen address the same day, and the rest of the west metro the same or the next day, Monday through Saturday. Move what you can to a cooler and keep the doors shut.
The thermostat in a standard refrigerator reads the air inside the box, and when the garage drops toward freezing the box reads cold enough without the compressor running. The freezer side is the casualty, since it needs the compressor to stay below zero. Repeated cold starts also wear the compressor early. We can test whether it is damaged or just confused.
Often yes. A defrost heater, fan motor or start relay on a fifteen-year-old Whirlpool or Kenmore is a modest repair, and those cabinets were built to last. A failed compressor or a sealed-system leak is a different conversation, and we will have it with you at the door before you spend anything beyond the $99.
Yes. Sub-Zero, Thermador, Viking, JennAir and Miele built-ins show up regularly on our route through Indian Hills, Rolling Green and the Lake Minnetonka shoreline. They fail in the same places as everything else, mostly fans, defrost components and control boards, and the diagnostic runs the same way: meter first, then one written number.
It covers the full diagnosis: temperatures, compressor draw, defrost circuit, fans, gaskets and controls, and a plain explanation of what failed. If you approve the written repair price, the $99 is already part of that number. If you decide not to repair, the $99 is the entire charge, with no mileage or trip fee anywhere inside our thirty-minute area.
What is happening, what is safe to check, when to call
Read the guide →What is happening, what is safe to check, when to call
Read the guide →Call (763) 342-9995 or send the form. You get a callback with a real arrival window, and a text when the truck is on its way.
The technician tests the machine, names the failed part in plain words, and writes one flat price. The $99 is already inside it.
We stock the parts that actually fail in west-metro homes, so most jobs close the same visit; an ordered part comes back with no second trip fee.
Full test cycle before we pack up, a clean work area after, and a written warranty on the invoice.
One call starts it: $99 finds the fault, one written number, repair from the truck, written warranty.
