Also on the truck · Eden Prairie
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Same $99 diagnostic, same written price, same written warranty on every machine we fix in Eden Prairie.
A front-loader in an Eden Prairie laundry room is leaking through the ceiling below, or the top-loader will not spin, or the door has locked around a wet load.
Mon–Fri 8am–6pm · Sat 9am–3pm · Eden Prairie-based, no mileage charge inside 30 minutes
Same $99 diagnostic, same written price, same written warranty on every machine we fix in Eden Prairie.
Builders in Eden Prairie put the washer wherever the floor plan had a spare closet, and for the two-stories of Hidden Ponds, Bearpath and the newer streets off Dell Rd that meant the second floor, a few steps from the bedrooms. It is convenient until a pump housing cracks and the family room ceiling below goes soft. The 1970s and 1980s houses in The Preserve and around Anderson Lakes keep the washer in a mudroom off the garage, where the supply hoses share a wall with January. The townhomes around Eden Prairie Center and along Anderson Lakes Pkwy stack the pair in a hall closet. Our shop is on Commonwealth Dr, so all three are close.
Eden Prairie water comes from city wells and runs hard, so a washer here lives or dies by its softener. When the brine tank runs dry or a bypass valve gets bumped during a basement project, the inlet valve on the washer starts collecting scale, the screens in the hoses pack with grit, and the fill slows until the machine throws a supply error. Iron gets through at the same time and the white load comes out the color of weak tea. We carry inlet valves, drain pumps and door locks for the common brands because those are the parts Eden Prairie water wears out fastest.
Something is stopping the drain pump: a sock, a hair clip, a child’s toy, or a pump motor that has quit. We open the pump housing or filter, clear the obstruction, and test the pump under power. On front-loaders we also check the drain hose for a kink behind the machine.
The door lock or lid switch is not confirming closure, the drive belt has worn, or the motor control board has failed. Each one reads differently on the meter, so we test rather than guess. Locks, switches and belts come off the truck and the spin is usually back that visit.
A leaking pump seal, a split supply hose, a torn door boot or an overflowing standpipe. We run the machine with the panel off and watch where the water starts, fix that source, then run a full cycle and check the drain pan so the ceiling repair does not have to be done twice.
Worn shock absorbers or suspension springs, or a machine that was never leveled on the second-floor subfloor. We replace the dampers as a set, level all four feet on the floor as it actually is, and check that the shipping bolts came out if the washer was moved recently.
Scale from Eden Prairie’s well water has narrowed the inlet valve or clogged the hose screens. We clean the screens, test the valve solenoids, and replace the valve when it is stuck. We will ask about the softener, because a new valve on unsoftened water will not last as long as it should.
The lock has failed closed or the control lost its place in the cycle after a power blip. We release the door without breaking the latch, get your laundry out, and test the lock assembly and the board to decide which one needs to be replaced.
The technician starts a short cycle and watches the machine work through its sequence, because every washer fault lives in one of four systems: fill, drive, drain or lock. Wherever the cycle stalls, the meter goes on that component, whether that means reading resistance on an inlet valve solenoid, checking voltage at the pump or confirming the lock switch closes. On second-floor laundry rooms we also look under the machine and at the pan, since a small leak upstairs costs more than the same leak in a basement. You hear what failed and why, and you see one price on paper. Approve it and the repair starts; decline it and the $99 is the whole charge.
Whirlpool, Maytag, LG, Samsung, GE, Kenmore and Speed Queen are most of what Eden Prairie owns, with Bosch and Miele compacts in some of the condos near Eden Prairie Center. Landlords with townhomes and apartments along Anderson Lakes Pkwy and around the mall can have the tenant open the door while the owner approves the written price by text and receives the invoice and written warranty by email. Optum shift workers and early risers can book the first or last window of the day. When a control board must be ordered, the price you approved stands and we return without a second trip fee. Every washer repair in Eden Prairie is priced after the diagnostic, in writing, with the $99 already included.
Because the shop is in Eden Prairie, washer calls here usually fit into the next open window, often the next day and always within the week, Monday through Saturday. If the machine is leaking, tell us when you call so we can move it earlier and ask you to shut off both supply valves in the meantime.
Yes, until we have found the source. Shut the hot and cold supply valves behind the machine and put towels down. A pump seal, hose or door boot leak will repeat on the next cycle, and water in a second-floor subfloor spreads farther than it looks. We will find and fix the source, then run a full cycle to confirm it is dry.
It does, mostly through the inlet valve and the screens in the fill hoses, which collect scale until the fill slows or stops. Iron from a softener out of salt stains laundry orange. Keeping the softener fed with salt and its bypass closed is the most useful thing you can do for the washer, and we will check it while we are there.
Yes. Stacked pairs in the townhomes around Eden Prairie Center and along Anderson Lakes Pkwy are a normal part of the route. When the washer is the bottom unit we bring a second person or a lift to take the dryer off safely, and we put everything back level, connected and vented before we leave.
We stock the inlet valves, drain pumps, door locks, belts and dampers that account for most washer failures in Eden Prairie. If a control board or a model-specific suspension kit has to be ordered, the written price you approved does not change, and we come back to install it with no second trip fee. The written warranty covers the completed repair.
What is happening, what is safe to check, when to call
Read the guide →What is happening, what is safe to check, when to call
Read the guide →Call (763) 342-9995 or send the form. You get a callback with a real arrival window, and a text when the truck is on its way.
The technician tests the machine, names the failed part in plain words, and writes one flat price. The $99 is already inside it.
We stock the parts that actually fail in west-metro homes, so most jobs close the same visit; an ordered part comes back with no second trip fee.
Full test cycle before we pack up, a clean work area after, and a written warranty on the invoice.
One call starts it: $99 finds the fault, one written number, repair from the truck, written warranty.
