Also on the truck · Minnetonka
The rest of the lineup
Same $99 diagnostic, same written price, same written warranty on every machine we fix in Minnetonka.
The Minnetonka ice maker that quit the week of the graduation party, the Sub-Zero drawer that makes a tray a day, the garage freezer whose line froze in January.
Mon–Fri 8am–6pm · Sat 9am–3pm · Eden Prairie-based, no mileage charge inside 30 minutes
Same $99 diagnostic, same written price, same written warranty on every machine we fix in Minnetonka.
Minnetonka asks more of its ice makers than most suburbs. The homes toward Lake Minnetonka fill coolers for the boat all summer, the walk-outs around Glen Lake and Minnetonka Mills host the family from the state fair through deer season, and the built-in refrigerators in the remodeled kitchens are expected to keep a full bin unattended. The water they all draw is hard city well water with iron in it, and a fill valve that opens for a few seconds every hour on that water collects scale until the tray gets half a fill. We come up Hwy 101 or I-494 from the shop in Eden Prairie with fill valves for the common brands and the built-in lines.
Built-in ice makers add their own failure points. A Sub-Zero’s ice maker sits in the freezer drawer with its own fill tube and a heater to keep that tube open; a Thermador column’s module hides behind a panel; the JennAir and Viking units route water through a filter that is easy to forget. All of them sit downstream of the same softener as the rest of the house, so when the salt runs out in February the cubes go cloudy in every fridge at once. Garage refrigerators on the wooded lots freeze their fill lines in January like everywhere else in the west metro, and thaw in March as though nothing happened.
No water is getting to the tray. The fill valve is scaled shut, the tube is frozen, the supply valve behind the fridge is off, or the module has stopped calling. We test the valve solenoid with the meter, look for water at the tray, and inspect the tube before deciding which it is.
A partial fill. Scale narrowing the valve or tube, low pressure at the supply, or a filter months overdue. We measure fill volume and line pressure, replace a scaled valve, and change the filter if it is choking flow so the new valve is not starved by the same restriction.
The mold heater or ejector motor has failed, or the thermostat that triggers harvest has quit, so the cubes never release. The meter tells us whether the heater or the motor has quit, and the replacement usually comes off the truck. On built-ins we carry the common Sub-Zero and Thermador parts.
An overdue water filter, iron getting past the softener, or a bin that has not been emptied since spring. We check the softener and filter, flush the line, clean the tray and bin, and confirm the freezer is holding temperature so the cubes stop picking up odors from the food beside them.
The auger motor in the door is stalled, the ice has fused into a clump in the bin, or the dispenser flap is stuck. We clear the bin, test the auger motor under load, and check the switch that lets the dispenser run when the door is closed.
A fill valve that no longer seats fully after closing, a cracked fill cup, or a tray overfilling because a scaled valve is slow to shut. We test the valve for seepage, replace it if it will not seal, and clear the ice that has built up beneath the tray or in the drawer.
The technician pulls the refrigerator forward or opens the built-in’s access panel, checks the supply valve and puts a gauge on the line, because low pressure and a scaled fill valve both produce the same small cubes. Then the meter goes on the valve solenoid and the module’s heater and motor while a forced harvest runs. That shows whether water reaches the tray, whether the tray freezes, and whether the module releases the cubes. On a Minnetonka garage unit in winter, the tube gets checked for ice first. The failed part gets a plain name and the repair gets one number on paper. Approve it and the repair usually finishes that visit; decline it and $99 is the whole bill.
Whirlpool, GE, Samsung, LG, Frigidaire, Kenmore and KitchenAid refrigerators supply most of Minnetonka’s ice, with Sub-Zero, Thermador, Viking and JennAir built-ins in the homes toward the lake and the remodels around Glen Lake and Ridgedale. Landlords with units along Hwy 7 or near Ridgedale can have the tenant meet us and approve the written price by text; the invoice and written warranty go out by email. A brand-specific module that has to be ordered comes back with no second trip fee. Every ice maker repair in Minnetonka is priced after the diagnostic, in writing, with the $99 already folded in.
The tray is not getting a full fill. On Minnetonka’s well water the usual cause is scale narrowing the fill valve or the tube behind the refrigerator, and a filter far past its date does the same. We measure the fill, test the valve, and replace whatever is restricting the flow so the cubes come back full and clear.
Yes. Built-in ice makers in the Lake Minnetonka homes and the Glen Lake remodels are a regular part of our route. We carry the common fill valves and module parts for those lines, open and close the panels without marking them, and price the repair in writing before starting, the same as on any other refrigerator.
Yes. The fill tube runs along a cold cabinet wall and freezes when a Minnetonka garage sits below freezing for a stretch. We thaw the tube, check for a failed tube heater on models that have one, and reroute or insulate the line so it stays open through the next cold snap instead of waiting for March.
No. We repair the ice maker built into a refrigerator or freezer, including the door dispenser and the water line behind the unit. Freestanding ice machines and under-counter nugget makers are different equipment, and we would rather tell you that on the phone than take a diagnostic fee to say it in your kitchen.
Change it if it is overdue, since a clogged filter by itself can starve the tray. But a filter does not remove hardness, so scale keeps building inside the fill valve regardless. If full cubes have not returned after a day or two, the valve or the tube is the problem, and the $99 diagnostic will settle which.
Call (763) 342-9995 or send the form. You get a callback with a real arrival window, and a text when the truck is on its way.
The technician tests the machine, names the failed part in plain words, and writes one flat price. The $99 is already inside it.
We stock the parts that actually fail in west-metro homes, so most jobs close the same visit; an ordered part comes back with no second trip fee.
Full test cycle before we pack up, a clean work area after, and a written warranty on the invoice.
One call starts it: $99 finds the fault, one written number, repair from the truck, written warranty.
