Also on the truck · Minnetonka
The rest of the lineup
Same $99 diagnostic, same written price, same written warranty on every machine we fix in Minnetonka.
Grey water standing in a Minnetonka washer, a spin cycle that never engages, orange streaks across a load of whites.
Mon–Fri 8am–6pm · Sat 9am–3pm · Eden Prairie-based, no mileage charge inside 30 minutes
Same $99 diagnostic, same written price, same written warranty on every machine we fix in Minnetonka.
Most Minnetonka washers live in a walk-out basement. The 1960s and 1970s houses on the wooded lots around Glen Lake, Minnetonka Mills and the streets south of Hwy 7 were built with the laundry downstairs next to a floor drain, which is the one piece of good news when a pump housing cracks. The 1980s and 1990s houses toward Ridgedale and Plymouth Rd moved the laundry to a main-floor mudroom off the garage, where the supply hoses share a cold wall with the driveway in January. Along the lake, remodels have put compact Bosch and Miele pairs into closets and second-floor suites. We come up Hwy 101 or I-494 from the shop in Eden Prairie for all of them.
Minnetonka is on city wells, and the water arrives hard with a noticeable iron load, so the softener in the utility room does more for the washer than any setting on the control panel. When the salt runs out, iron slips through and a load of white towels comes out streaked orange; when the bypass is left open after a plumber’s visit, scale starts closing the inlet valve within a few months. On the older houses we also see galvanized supply lines shedding rust into the hose screens. We carry inlet valves, drain pumps, door locks and suspension parts for the common brands because those are what Minnetonka water and Minnetonka basements wear out.
The drain pump has swallowed a sock, hair tie or coin, or its motor has quit. In basements with a standpipe, a clogged drain line or a kinked hose also does it. We open the pump filter or housing, clear the obstruction, test the pump under power, and confirm the drain path is open.
A lid lock or door lock switch that cannot confirm closure, a stretched drive belt, or on direct-drive machines a failed motor control board. Each reads differently on the meter. Lock assemblies and belts are truck stock, so the spin is usually restored the same visit.
Iron in the water, which means the softener has run out of salt or is bypassed, or on older Minnetonka houses a galvanized supply pipe shedding rust. We check the softener and the hose screens, flush the inlet valve, and tell you if the plumbing rather than the washer is the culprit.
Worn shocks or suspension springs, a broken counterweight mount, or a machine that was never leveled on an uneven basement slab. We replace the dampers as a set, level the machine where it actually sits, and check that shipping bolts were removed if it arrived recently.
Hard water has narrowed the inlet valve or packed the screens behind the hoses with scale and rust. We clean the screens, test the valve solenoids with the meter, and replace the valve when it sticks. We will also ask about the softener, since a new valve on unsoftened water will not last.
The lock has failed in the closed position or the control has lost track of the cycle. We release the door without breaking the latch, get your laundry out, and test the lock assembly and board to identify which one has to be replaced.
The technician starts a short cycle and watches the washer move through fill, wash, drain and spin, because every fault interrupts that sequence at a specific point. Wherever it stalls, the meter goes on that component: resistance across an inlet valve solenoid, voltage at the drain pump, continuity through the lock switch, current draw on the motor. In a Minnetonka basement we also look at the standpipe and the floor drain, since a slow house drain can masquerade as a washer that will not empty. You hear what failed and why, and one price goes on paper. Approve it and the repair usually starts from the truck; decline it and $99 is the entire charge.
Whirlpool, Maytag, LG, Samsung, GE, Kenmore and Speed Queen are most of what Minnetonka runs, with Bosch and Miele compact pairs in the lake-home remodels and the condos near Ridgedale. Landlords with rental units along Hwy 7 or near Ridgedale can have the tenant open the door while the owner approves the written price by text and gets the invoice and written warranty by email. Shift workers at Methodist Hospital or Ridgedale retail can ask for an early or late window. A control board that has to be ordered comes back with no second trip fee. Every Minnetonka washer repair is priced after the diagnostic, in writing, with the $99 already inside the number you approve.
Washers are usually a same-week repair and often next day, Monday through Saturday, and Minnetonka is a short run up Hwy 101 or I-494 from the shop. If the machine is leaking in a finished basement, tell us when you call and we will move it earlier and ask you to shut both supply valves in the meantime.
Iron in the water. Minnetonka’s wells carry it, and a softener that has run out of salt or been left in bypass lets it through to the washer. In older houses around Glen Lake and Minnetonka Mills, rusting galvanized supply pipe adds more. We check the softener and screens, flush the valve, and tell you which it is.
It helps. A leak that would stain a ceiling in a two-story ends up in the floor drain instead. It also means we check the standpipe and house drain when a washer will not empty, because a slow basement drain can look like a failed pump. We test the pump under power either way before naming the part.
Yes. Bosch and Miele compact pairs in closets and second-floor laundry suites toward Lake Minnetonka are a regular part of the route. We bring a helper when the dryer has to come off the washer, protect the floors and doorframes, and put everything back level and connected before we leave.
We stock the inlet valves, drain pumps, door locks, belts and dampers that account for most Minnetonka washer failures. A control board or a model-specific suspension kit may have to be ordered; when it does, the written price you approved stays the same and we return to install it with no second trip fee, and the written warranty applies to the completed work.
What is happening, what is safe to check, when to call
Read the guide →What is happening, what is safe to check, when to call
Read the guide →Call (763) 342-9995 or send the form. You get a callback with a real arrival window, and a text when the truck is on its way.
The technician tests the machine, names the failed part in plain words, and writes one flat price. The $99 is already inside it.
We stock the parts that actually fail in west-metro homes, so most jobs close the same visit; an ordered part comes back with no second trip fee.
Full test cycle before we pack up, a clean work area after, and a written warranty on the invoice.
One call starts it: $99 finds the fault, one written number, repair from the truck, written warranty.
